Cuba Club Casino - Terms and Conditions

Please read the following terms and conditions carefully. By registering as a Cuba Club Casino member and wagering in the Casino you fully accept and understand that all of the following terms and conditions apply.

If you have opened an account with our sister Casino, Lucky Slots Casino, and your account has been closed, you are not eligible to open an account at Cuba Club Casino. Any existing account would also be closed.

By accepting and playing using any of our promotional offers, the member indicates that the promotional terms and conditions have been read, printed, understood and agreed to.

Cuba Club Casino is restricted to individuals of legal age of majority ("Players") who are residents of jurisdictions where the use of Cuba Club Casino and its games ("Games") is not prohibited by law.
All Cuba Club Casino games are void where prohibited by law. Minors are strictly forbidden to play.
No purchase is necessary to play. Players may enter and play Games free of charge and without betting money.
Players who choose to play for money do so at their own discretion and risk. As in any gambling game, there is the risk of loss of money.
By using the Games software, Players agree to be bound by the following:

Player is at least the age of legal majority in the jurisdiction in which Player resides.
Player understands that Player may play games free, or for money.
Player does not find the Game of the Web site to be offensive, objectionable, unfair, nor indecent.
Player shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of Player's; (i) entry, use, or reuse of the website, (ii) use of any materials at the website, (iii) entry, use, or reuse of the Casino Server, (iv) participation in the Game, or, (v) the acceptance of any Prize.
Player shall periodically review these Terms and Conditions posted at this website.
Player shall not participate in the Games, open, use or reuse an account, enter the website, or the Casino, nor accept any Prize if Player does not fully understand, agree to, become a party to, and shall abide by, without exception, all rules, regulations, terms and conditions contained herein and as such rules, regulations, terms and conditions may change from time-to-time.
Members are solely responsible for their account transactions and should keep their account information strictly confidential.
Members are allowed only one active account. Winnings will only be paid to players having ONE account. If you have more than one account, all winnings will be VOID.
Should a member give away, share or lose his account number and/or password Cuba Club Casino will not be held liable for any claims that may result from, or regarding that account.

Personal identity and details of all members will remain confidential. Cuba Club Casino will not report wagering information on behalf of any member.
Cuba Club Casino reserves the right to withhold play and/or payment from any party that Cuba Club Casino deems as fraudulent or having suspicious activity, this includes an account being flagged on our negative database. In these cases, the player account will be closed, any deposit will be refunded and any remaining balance in the player account voided.
Multiple deposits made before starting to play may be considered suspicious activity.
Cuba Club Casino may assess service charges to any account for services rendered to any fraudulent account.
Cuba Club Casino requires that any deposit made without receiving a bonus be turned over at least once prior to withdrawal.

If the name on your Casino account does not match the name on the credit card(s) used to deposit money into the account.
If the signature on your Fax Back Form does not match your credit card and/or players valid drivers license, valid passport or valid ID.
If you provide false, incorrect and or misleading information used to open your Casino account.
If you are not of legal age in the jurisdiction where you reside.
If you reside in a jurisdiction, where law prohibits the use and participation of such games.
If you have allowed or permitted (purposely or not) another party to play on your Casino account.
If you have reversed or charged back any of your purchases on your Casino account.
If you are found cheating or if it is determined by Cuba Club Casino that you have used a system or machine, be it an additional computer, additional software or otherwise. Also any system used to circumvent the natural randomness of our systems and or collection of data to or from the gaming server for analysis purposes during real money play. Any form of collusion/syndicate play is also prohibited.
The name on the casino account does not match the name of the beneficial owner of the financial instrument used to make the deposit.
If Cuba Club Casino should become aware that you have played at any other online casino under any of the circumstances set out above.

Cuba Club Casino reserves the right to make final decision on transaction methods. Cuba Club Casino may decide what constitutes a qualified transaction on a per transaction basis. Players agree that they may not make claim to entitlement at any time.
All rules, regulations, and payoffs contained herein are subject to change and revision by the management without prior written notice.
Cuba Club Casino has a list of Countries/USA States where players may not be able to open an account due to Country/State bans or IP blocks. This applies (but is not limited) to all the Countries/States listed below

Albania, Armenia, Azerbaijan, Bangladesh, Belarus, Byelorussia, Bosnia and Herzegovina, Bulgaria, Cambodia, Costa Rica, Croatia, Czech Republic, Djibouti, Estonia, Georgia, Hungary, Turkey, Iraq, Iran, Israel, Kazakhstan, Kyrgyzstan, Kentucky, Laos, Latvia, Lithuania, Pakistan, Afghanistan, Macao, Myanmar, Nepal, Papua New Guinea, Zimbabwe, Indonesia, Kosovo, Latvia, Lithuania, Malaysia, Moldova, Montenegro, Romania, Singapore, Serbia, Sri Lanka, the former Yugoslav Republic of Macedonia, Finland, United Kingdom, French Polynesia, Russian Federation, Slovakia, Vietnam, Ukraine, Uzbekistan, Turkmenistan, Thailand, Syrian Arab Republic, Senegal, Poland, Greece, the Netherlands and the Philippines. (Updated Oct 09).

For transaction security we use SSL encryption.
All customer data will be treated confidential and will not be sold to others.
If you are dissatisfied with the service you have received, we will consider your case and refund your purchase so long as your reason is valid. To apply for a refund e-mail us on support@cubaclubcasino.com.
It is recommended you may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You must understand and accept that we are unable to provide you any legal advice or assurances.
After purchase you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
All customer queries will be answered within two working days.
After purchase the customer is able to play immediately.
Player accounts with a balance of $50 or more that remain inactive for more than 30 days will be reviewed. At the discretion of the casino, the decision may be made to refund the last deposit and void any additional balance remaining in the account.
All Accounts are constantly being reviewed by our Fraud Control Department. If at any time an account is flagged by a negative database we share with other casinos and our processors (as a result of fraud, chargebacks, etc.) we reserve the right to immediately close the account and any winnings will immediately be voided.

General Promotional Terms and Conditions

One Bonus amount/account per family/household/computer.

If you have been deemed ineligible to receive deposit bonuses at Lucky Slots Casino, our sister casino, you will not be eligible to receive deposit bonuses at Cuba Club Casino.

New accounts (New player accounts) are defined as accounts that are opened by new players who have never opened an account at Cuba Club Casino before.
Bonuses pertaining to new accounts are bonuses on your first deposit made in your Cuba Club Casino Account.

Cuba Club Casino can at any time run different promotions for new accounts. Only one new player promotion coupon can be redeemed per new player account.

Cuba Club Casino reserves the right to request further documentation and/or withhold bonus amount.

To receive bonus value, all casino accounts must have a valid e-mail address and telephone number.

Cuba Club Casino reserves the right to request additional documentation to verify accuracy of account login information.

Promotions are for a limited time only and Cuba Club Casino reserves the right to terminate any promotion at any time without prior notice.

Unless otherwise stated offers do not apply to Craps, Roulette, Sic Bo, Multi-Hand Video Poker, Video Poker, Blackjack/21 variants or Baccarat play. Any play on these games using a balance that includes any bonus or part thereof, will result in all winnings becoming null and void.
Promotions may not be combined, unless otherwise specified.

Unless otherwise stated, a deposit and bonus must both be wagered 20x before cashing out. Wagering requirements are increased to 25x deposit and bonus on Video Poker, 30x deposit and bonus for all play on War and Multi-Hand Video Poker and 60x deposit and bonus for Blackjack or 21 related games. Full wagering requirements must be met prior to cash out.

Unless otherwise specified, any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 5x the bonus given e.g. $50 given max cash out = $250. Excess winnings will be removed. Playthrough requirements are 20x on slots (excluding progressive games).

Withdrawal of winnings, accrued solely from non-deposit bonus monies, via an Online wallet will have no charge associated. Should a player request winnings via check/wire transfer etc. relevant charges will apply.

All cash-ins will be subject to audit before being processed. You have to provide us a copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits. Your proof of identity must match your registered name and surname. If you fail to provide this within 4 weeks after our request, your account may be subject to lock out and winnings and/or cash-in made void. In cases of fraudulent documentation, your account will be locked and all winnings and/or cash-in will be void.

Payments will be sent back to the processor by which deposits were made. Should a different processor be requested a fax back form will be required.

Non-compliance with the above terms and conditions shall be deemed to be promotion abuse and as such will give Cuba Club Casino the right at its sole discretion to take the following action against such abusers. All balances/withdrawals shall be considered null and void. Abusing player accounts may be terminated with immediate effect. Players found to be abusing promotions may be precluded from receiving further promotional offers at the casino. Placing bets equal or higher to 50% of the amount deposited may result in the account being closed and all winnings voided.

Bonuses are made available on a regular basis at Cuba Club Casino these are offered as a reward to all our regular and loyal players. However any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion.

If a mixture of games are played, the game with the highest playthrough will be that used to calculate all corresponding playthrough when a cashout is requested. This will be calculated manually as the coupon configuration does not zero out the wagers made on the other games.