Frequently Asked Questions
What is Cuba Club Casino?
Cuba Club Casino is just like any land-based Casino that you may find anywhere in the world, except that we operate on the Internet and you can play from the comfort of your own home or office.
How does it work?
First, you open an account with us. You then make your deposits through a number of methods such as Credit Card or one of the other options that are available (see deposit options). Once your account is credited, you can play our Casino games. All your transactions and game logs are recorded and are available on request.
Can I play at Cuba Club Casino?
Not all countries allow online gambling to take place. It is advisable to ensure that it is legal in your respective Country. Cuba Club Casino cannot be held responsible for any legal action that may be taken against a player in their respective country.
Technical Questions
Is my computer compatible with Cuba Club Casino software?
The requirements for our software are recommended to the following computer specifications:
- Pentium I 133 MHZ
- At least 64 MB RAM (internal memory)
- At least 50 MB of free Hard Drive space
- Operating System - Microsoft Windows 95/08/NT with SP3 or higher/2000/ME/XP
I am having trouble downloading the software?
In order to download you need to follow the following instructions: Download Instructions. If you are not getting the download box popping up this is probably due to the fact that you have some form of pop up blocker on your computer. Please check that no warning message is appearing stopping a pop up when you access this page. If the pop up still does not appear may I suggest you any disable any blockers in order to download the casino.
I am having problems seeing the graphics?
It is recommended that you set your screen resolution to 800x600 and 256 colors.
Can I play if I have an operating system other than Windows?
At this time Cuba Club Casino software is only compatible with Microsoft Windows operating system.
My Internet connection terminated during play; will I forfeit the bet?
No, your hand will not be forfeited. If the gaming server has received the "spin/deal/hit" or any other instruction related to the game, it will complete the hand and if you the player win, it will put the money on your account. After you have reconnected, you can return to the game and you will see what the result was.
